PC Diagnostics Software

Drive Up Enterprise PC Diagnostic Tool Kit with PC Remote Control Starter Pack:

SALE: Super Savings Sale Tremendous Value!

Compare all PC-Diag DOS & Windows Versions Here

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Product Description:

 PHYSICAL SHIPMENT INCLUDES:

One (Professional Carry Case) $9.95

Professional Software (1 Self boot DOS CD & 1 Windows CD) $399.95

USB Test Software (Now Included on Pro DOS CD)          $149.95

Flip Post (ISA/PCI Bus Motherboard Test Card) $129.95

Loopback Test Plug Set   $19.95

PC Remote Control Software (1 Installation Controller & 5 Installation Clients) $499.95   Note: Additional Clients Sold Separately

(Products Purchased Separately) Total $1,109.70    BUY $399.95    SAVE $809.75

Drive Up Enterprise PC Diagnostic Tool Kit with PC Remote Control Starter Pack:

Award Winning Computer Diagnostic Software Professional Kit and tools, used  to diagnose problems on  a PC running in Windows or  a DOS environment. Our Professional  PC Hardware Diagnostic Software allows its user to maintain quality service and support during the four phases of a PC's lifecycle.

Best of all, this Computer diagnostic software will enable the end-user to select and run  programs quickly and effortlessly by simply selecting whether to run the program in Windows, DOS, or both.   Each mode will allow the user to immediately identify, single out, analyze, diagnose, and troubleshoot hardware and software faulty areas right down to the lowest hardware level. 

The Professional version of our Computer Diagnostic Software has the added ability  to perform hundreds of extensive test routines which can better assist in detecting problematic PC hardware failures.  By including our diagnostics in your tool-kit,  the professional technician can be assured that  both valuable  time and  money will be saved.

The features of the  Professional version include a detailed reporting of the computer's components and operating system. In addition, extensive information about the computer's processor, memory, hard drives, CD/DVD drives, floppy drives, monitor, video card, network card, modem, sound cards, keyboard, mouse, serial ports, USB, PCI, system board devices, and more.

Additional features for our Professional Computer Diagnostic Software include the ability to select and execute extensive tests for your processor, memory, hard drives, CD/DVD drives, floppy drive, monitor, video card, network card, modem, sound cards, keyboard, mouse, serial port, and USB. Our Professional Computer Diagnostics has the added ability to run a set of tests individually or all at once, and then create a report from the results. This report could be saved for future reference, printed or e-mailed  to a help desk operation or other technicians for further analysis.

For a more in depth look at all our diagnostic tools, or the Computer Diagnostic tool of your choice you may contact us directly at our toll-free number (888) 689-2978 and request an interactive demonstration of our software by one of our associates.

Computer Diagnostic Software Professional Kit A Closer Look

• System Requirements & Platforms (Windows & DOS Mode)
• Features and Benefits (Windows Mode)
• Features and Benefits (DOS Mode)
• Additional Test Features (Windows Mode)
• Additional Test features (DOS Mode)
• Advanced Testing (Windows Mode)
• Advanced Testing (DOS Mode)
• Flippost (PCI/ISA Bus Diagnostic Motherboard Test Card)

System Requirements & PlatformsThe  Computer Diagnostic Software Professional Windows mode is compatible with the following systems Windows 2000,  2000 Pro, XP,  Windows 2003. It is recommended to have at least 20MB free space on your hard drive and 64MB of memory.In DOS mode it runs on all standard PC-type systems running in 640K on IBM-standard PC, XT, AT, PS/2, EISA, PCI, VLB, 386, 486, Pentium, Pentium Pro, Pentium II, Pentium III, Pentium IV, AMD K5/K6/K7/Athlon, Cyrix 5x86/6x86/MediaGX, Winchip, and clones under DOS 3.0+, including Windows 3.1, 95, 98, and ME. Self-boots and runs on systems that have UNIX, LINUX, OS/2, Windows NT/2000/XP loaded (but does not run under those operating systems.Features and Benefits in Windows Mode

• Comprehensive report about your computer components, and operating system so you can determine whether or not your PC is performing the way it should be. ( Compare how well your PC is performing based on similar machines).
• Display and record the possibilities of negative effects during configuration changes and hardware upgrades.
• Save time and money on costly repairs by checking your PC's hardware yourself and then calling a professional only if you need one.
• Accurate and Detailed test logs information.
• When support technicians are required, detailed logs of all test results can immediately be provided cutting down or completely eliminating costly product returns, wasted time and money.
• Computer Diagnostic Software customization available.
• Computer Diagnostics can be installed on the users hard drive or ordered on CD-ROM, other OEM formats are available upon request.
• Rugged System Diagnostic Test
• Basic Configuration Report
• Robust Context-Sensitive Help
• Lifetime Free Technical Support
• Performance Guarantee
• Easy to Use Menu System
• Saves Time & Money

Additional Test Features & Advanced Testing  in Windows Mode

• Processor ( Manual or Automated Testing 100,000 Repetitions)
• Memory ( Manual or Automated Testing)
• Hard Drives ( Manual or Automated Testing)
• CD/DVD drives ( Manual or Automated Testing)
• Floppy Drives ( Manual or Automated Testing)
• Monitor
• Video Card
• Network Card
• Modem
• Sound cards
• Keyboard
• Mouse
• USB
• PCI
• System Board Devices
• Cleanup Tools
• Serial Ports (serial loop back plug required)
• Parallel Ports ( parallel loop back plug required) 
• An optional set of loop back plugs for performing "External"  serial and parallel port testing are available for a minimal fee upon request.

Features and Benefits in DOS Mode

•   Comprehensive Configuration Report
•   Rugged System Diagnostic Tests
•   Exacting System Benchmark Tests
•   Powerful Utilities
•   Robust Context-Sensitive Help
•   Lifetime Free Technical Support
•   Performance Guarantee
•   Easy to Use Menu System
•   Self-Boot & DOS
•   Saves Time & Money

1. Complete Computer Diagnostics (single-test and batch mode)
2. Full Documents System Configuration with user-customizable Snapshot Report. Includes details on Shows IRQ, DMA, PNP, PCI, PCMCIA, SMBIOS, and I/O devices such as network, sound, SCSI, Disk Drives. Even includes editable databases of CPU, PCI, and PNP devices. Excellent for Repair Records, Conflict Resolution, Inventory Control, Loss Prevention, Warranty Validation. Fabulous for proving what is inside the system without having to remove the cover.
3. Test all major standard IBM-compatible PC/AT components: CPU (including multiple CPUs), Motherboard, Memory, Disk Drives, CD ROM Drives, Sound, Video, Serial/Parallel/USB Ports, Keyboard, Mouse, Joystick. Tests grouped by device. You may run them in multiple passes or for specific time periods and log summary or full results to printer or file. Excellent for field engineers, bench technicians, and factory burn-in testing. Proven diagnostics give you confidence your system is functioning properly.
4. Advanced Benchmark Tests of CPU, Math, Video, Hard Drive, CD ROM, and Memory, individually selectable and run in continuous loops to show you how the system is performing, and allow you to detect performance bottlenecks in the system.
5. Utilities provide powerful features: Refresh, Recondition, Security Erase & Low Level Format Computer Hard Drives; exercise serial terminals; create data structure templates for viewing memory or disk contents in context.
6. Comprehensive Context-Sensitive Help, Coaches, Repair Tips, POST Codes, and manual built-in to help you find what you need to know when you need it by pressing one or two keys. Keeps you oriented, effective without searching for a manual.
7. Provides solid reliability to professional technicians, system builders, student technicians, PC maintenance training instructors, power users, and novices.
8. Free lifetime support included.

• User Interface
  • Menu-driven - hot keys, cursor keys, or mouse clicks select items, ESC key goes to previous item
  • User-configurable screen colors
  • Context-sensitive help system
  • Setup program allows user to make backup copies
  • Scans its own files for viruses to give user peace of mind
• Configuration
  • Supports ISA, EISA, MCA, PCMCIA, PCI, AGP buses
  • Shows basic hardware configuration screen of installed devices
  • Displays physical and logical FAT-formatted drive information
  • Displays hard drive manufacturer, model, serial #
  • Displays configuration "Snapshot" report, also from command line
  • Allows user to customize report header, footer, contents
  • Identifies whether system needs to be upgraded
  • Saves and restores entire CMOS RAM contents
  • Saves and restores Master Boot Record (MBR)
  • Saves and restores Logical Drive Boot Records (LBR)
  • Displays Hard Drive contents by Head, Cylinder, Sector, or LBA Sector
  • Displays standard IRQ/DMA usage
  • Allows user to edit databases for CPU, PCI, and Plug-n-Play
  • Displays SCSI and ATAPI devices installed
  • Displays SMBIOS report, including CPU & memory type & speed
  • Edits common CMOS RAM area
  • Detects Pentium Floating Divide and other design flaws
• Diagnostics
  • Contains dozens of menu items that run thousands of tests
  • Tests all IBM-PC/AT standard components
  • Tests are organized in groups:
    • System (motherboard and single/multiple CPUs)
    • Memory (main, cache, video)
    • Video (display adapter and monitor)
    • Fixed Disk (including non-destructive write tests)
    • Floppy Disk
    • Compact Disk (CD)
    • Serial Controllers (including Modem)
    • Parallel Controllers (including Printers)
    • Keyboard
    • Mouse
    • Joystick
    • Sound Card and Speaker (Sound Blaster Compatible)
    • Year 2000 and Real Time Clock Synchronicity
    • USB (Universal Serial Bus) Port Circuitry
  • Allows user to select which tests to run within a group
  • Runs selected tests individually within group or in burn-in batch mode
  • Once set up and initiated, tests run unattended, and can even return to DOS when finished.
  • Allows user to save batch test settings in file and specify which batch file to use from command line.
  • All tests run in sequence for number of passes, amount of time per test, or amount of time for entire batch or group of tests.
  • Allows many user-configurable Test Settings items such as
    • Which devices to test
    • Range of memory to test
    • Serial Port Baud Rates to use
    • Where to log results and what to put in log
    • Whether to exit from the program after finishing tests
    • Amount of time (up to 99:99:99 hours) or number of passes to run tests
    • Plus much more.
  • If tests fail, floppy drive light blinks rapidly, and large, red FAIL message is displayed on monitor, allowing factory technicians to be alerted to failures from across the room.

• Benchmarks
  • Shows performance or raw speed.
  • Tests CPU, math, video, hard drive disk, CD, Memory
  • Runs through all tests in continuous passes
• Results Log
  • Logs results to disk or printer
  • Allows user to print or save to file the contents of any screen.
  • Logs detailed test results or just a test summary to printer or file
• Utilities
  • Finds and deletes files
  • Edits configuration files (CONFIG.SYS, AUTOEXEC.BAT, etc.)
  • Terminal test exercises attached modems and other serial devices
  • Checks file system integrity (FAT structures only)
  • Scans hard drive for allocation errors
  • Refurbishes magnetic surface on hard drives
  • Refreshes magnetic surface on hard drives
  • Low-level formats MFM/RLL/IDE drives
  • D.O.D-security erases hard drives
  • Data Structure Template overlays disk or memory areas with template for optimum in-context viewing.
• Context-sensitive Help System
  • Press F1 at any time to get help that tells what the currently selected item does
  • Alt-F1 at any time to get a coach that tells how to use the currently selected item
  • Ctrl-F1 on any test item to display a tip that explains how to repair an associated failure.
  • F1 when one of the above is displayed causes the index or help, coaches, or tips to be displayed.
  • User may search forward and backward for any text in the help system.
  • Includes over 500 printed pages of information.
  • User may print displayed help information.
  • Complete manual built in.

Batch Mode Testing -  The  Computer Diagnostic Software examines  the computer in  test groups. Test groups include Motherboard, Memory, Video, Fixed Disk, CD, Floppy Disk, Video, Serial, Parallel, USB, Year 2000, Mouse, Joystick, and Keyboard.

You may run a group or individually selected tests in a group, then run single or multiple passes for either an amount of time per test, amount of time for the group, or number of passes for each test. Test time can be up to 100 hours (four days plus four hours).

You may also select Batch Mode testing and save the test parameters in a batch mode file.  Batch mode testing is also called "burn-in" testing because it runs continuously for a long time and heats up the circuitry. Batch mode tests can simulate a month of normal operation in just a few hours of intensive exercising.

When creating a batch mode file, you can select any test in any group,  then select which devices are to be tested (e.g., which hard drives if you have multiple drives),  you may then select the amount of time or passes for the tests, elect to exit the program and return to the operating system when testing is done (so as to run other functions in AUTOEXEC.BAT, for example), and elect the destination of the test log (full log or just summary, to go to printer or file). You may even elect to put the Snapshot Configuration report in the beginning of the log and customize a header and footer for the report.

An important feature for systems builders who burn-in many systems at once is the dynamic test result display. The software can be set to halt on a failure or run continuously. If a failure does not lock up the system, then the monitor, if attached, will display a large, red FAIL message, and the floppy drive LED will flash rapidly. This will alert a technician across the room that a failure has occurred.

Batch Mode testing is a very powerful way to burn-in test a system after repair or before shipping a new system to a customer, for it provokes any imminent "infant mortality" failures while in the shop, rather than in the customer's home or office, and it thereby reduces warranty costs for both the customer and PC technician or builder.

Full Logging of Configuration and Test Results -  The  Computer Diagnostic Software videos through log features to record your test results and configuration information. Log to the printer directly, to a disk file of choice, or just to internal memory. Elect to log only the testing summary showing number of passes and number of failures for each test, or each iteration of each test in a batch mode burn-in test sequence, plus the summary. Because you can log configuration information, you have a handy record to use to verify the customer's system if it is returned for service. See a sample annotated batch mode burn-in Test Log here.

Snapshot Configuration Report - Only our  Computer Diagnostic Software contains the Snapshot Configuration Report. All the reporting features of  the Professional Diagnostic Info-Spotter Snapshot are built into the Diagnostic Software. Click on Info-Spotter Snapshot Report to see a sample printout and how to set up the report.

USB TEST Software

USB Test Software designed to rigorously test, troubleshoot and diagnose all USB devices, ports and hubs. Displays detailed information about host controllers and attached devices and works with any USB device.

PC-Diag USB Test Software offers extensive testing for USB controllers in addition to a powerful discovery engine that provides very detailed information about host controllers and USB devices. The USB Software rigorously tests USB host controllers and USB functionality for all attached USB devices!

This unique USB Test Software eliminates the need for costly, restrictive, multiple loopback test plugs; virtually any USB device can be used for testing!

Just attach each USB device to one or multiple ports, then run the tests simultaneously and observe how quickly Port, Hub, and device respond to transactions, what the supported transaction types are, manufacturer information and more!

FlipPost (PCI/ISA Bus Diagnostic Motherboard Test Card)

High quality surface mount components make this ISA or PCI card top choice for the PC technician. Version 3.1 shown, comes with a standard 1 year warranty and an additional remote LED when it's hard to see in between those other cards installed the computer.

PCISA FlipPOST is the perfect low-cost solution to high-priced troubleshooting. PCISA FlipPOST lets you cut service costs to the bone. It shows self-test codes and power supply status when power is switched on. Now you can SEE what's wrong with a system that won't boot, even if the screen is blank! Just plug the card in an ISA or PCI slot, switch on power, and watch the digital display. The digits are displayed on both sides of the Card. If a failure is detected by the system self-test, it will halt, and the failing test number will be on the FlipPOST display. Just look the code up in the accompanying manual, and you will instantly see why the system did not boot.

"Pinpoint any PC failure. Amazing system. You'll be a HERO!"
- John C. Dvorak, PC Magazine, Inside Track

High Quality Surface Mount Components
DUAL LED, mount card permanent, install second LED outside case

NOT just for the PC TECH anymore, for everyone!

Internal Onboard Speaker, and External Speaker attachment
NEW COMPAQ, CHIPS & TECH, DELL, ACER, AST Added!
 

How does it work?

Power up the PC. The first thing to look at is the LEDS across the TOP.

If you have VOLTAGE from your power supply, all 12V and 5V LEDs should be LIT UP, except -5VOLTS if your card is plugged into PCI. If your card is plugged into the ISA slot, then all LEDs should be LIT UP.

If you have a CLK LED on, then your motherboard clock gen is running ok.

If you have a OSC LED on, then main board power on signal from power supply is OK.

If you have a BIOS LED (BLINKING or ON), then your board is attempting to POST. Watch the HEX CODES.

If that BIOS LED is (NOT BLINKING or OFF), your BIOS my be bad, erased, corrupt or your board is DOA. If this happens, you motherboard will not display any HEX CODES.

Generally the CODE will be "00" or "FF" for fried boards or dead BIOS. <----READ THIS THREE TIMES

However if you have a BLINKING BIOS LED, then watch the HEX CODES.

PLEASE READ THIS NOTICE:
Even though the board sucessfully BOOTS and you still see a HEX CODE, that does not mean your board is broken.

The HEX code display the LAST ACTION of the bios. If the last thing the BIOS told the motherboard to do was turn on the keyboard interface, then that HEX will remain on the LED readout.

Remote Help Desk Solutions and Remote PC Diagnostic Software:

The ideal solution for the Remote Help Desk Solutions Technician and PC Support Personnel. PC-Diag Professional Remote PC Diagnostic Software solution enables your help desk technicians to obtain detailed hardware information and run complex computer diagnostic tests instantly on PC's remotely at any location Worldwide across the LAN, WAN or INTERNET.

PC Diag's remote help desk solutions testing capability lets you run the same complex hardware tests on your customers, employees or client's computer that you might run on your own, without leaving your desk! Imagine the time and money you'll save on unnecessary on-site service calls and replacement parts, especially when the problem was "operator error or a software application", not part of your Warranty!

Support personnel can perform the remote PC hardware testing on the client's computer while the client watches! This means training and corrective measures are built-in! To achieve remote testing, you simply need a controller for the support person and remote client for the PC to be tested:

• Controller - For the PC Technician or Support Personnel. Does complete Hardware testing over the LAN, WAN or Internet, and allows the technician to control testing on the Remote Clients.
• Remote Client - For the remote user that is being tested.

 When the Controller and Remote client have recognized each other, the test menu appears and the Controller operator can run external programs, test the remote system, and chat "on-line or by the telephone" with the client.

PC Diag Client Security

PC Diag Remote Help Desk Solutions provide security features that ensure your customers systems are completely protected, all unauthorized access to sensitive areas and personal files of the customer's system are completely inaccessible.

Technicians performing the remote hardware diagnostics can only view the systems configuration files, but the technician can not edit them. Additionally the client/customer can decide what technician will be allowed on their system and for what duration of time, so the client/customer always has complete control of the testing being performed.

OEM Bundles You Profit From Product, Value, and Savings

PC Diag Remote PC Diagnostic Software Client version is the perfect software package to bundle with computer systems and other system components.

Yes, PC Diag is a technician's dream tool and Remote help desk solutions testing rounds out your customer service, and will significantly lower customer support costs and increase customer satisfaction.

Bundling PC Diag allows you to promote Remote PC Support to your customers. This makes your company and product more attractive to prospective customers, improves your market appeal compared to the competition, and allows you to sell more computers.

Why you should buy our Remote Diagnostic Software - We have many gratified and prestigious customers who rely on our Diagnostic Software day in and day out to help them test and troubleshoot their computers.

In conclusion, this is why it is crucial that anyone attempting to diagnose and troubleshoot computers carry more than one Computer Diagnostic Tool in their arsenal. You can be assured that the line of computer diagnostics we carry will compliment any and all situations, plus more than pay for itself many times over.  That is why some of the largest companies in the United States and abroad have chosen our diagnostics, for many years.