PC Certify - Technical Problem Report Form

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Technical Problem Report Form

Technical Problem NOTE: Before filling out this form be sure you have read the Support page in full for answers regarding 99% of your problems with Software Activation and Authorization!

If you are reporting a problem on our this Form: Please be sure to completely fill out all required fields and include as many additional details as possible we need completed reports in order to assist us in expediting your inquiry for example:

We require the software version, describe if your talking about PC-Diag Professional DOS or Windows, Burn-In DOS or Windows, USB DOS, Windows Remote Pro Controller, Windows Remote Client, Windows NIC Test, Novice DOS or Windows, Windows Lite
A detailed description of the problem and how to reproduce it if applicable to your situation.
Details of how we may be able to contact you by email.
If you purchased the your software directly from us or from one of our resellers.

NOTE: Sorry, but we do not support trial versions of our software, unless you have a trial version authorization number!

Thank You

Please complete the form below, and click "Submit" at the bottom of this page.

NOTE: The fields marked with * are mandatory and must be completed accurately in order for us to expedite your request.


*First Name:
*Last Name:
*Company:
*Street:
*Address 2:
*City:
*State/Province:
*Zip Code/Postal Code:
*Country:
*Telephone:
*Fax Number:
*Email:
*Product Version in DOS or Windows: Example: Lite, Novice, Burn-In, Pro
Your INVOICE NUMBER: or Trial Version Authorization #: A Brief description of your problem: Here you can also enter information if your problem is related to one of our motherboard test cards and not our software. Did you purchase the software from us or one of our resellers:	(At the end of this form, you will find a box to paste the actual test log results text file)
*Computer Details: The fields below are only required if your problem is related to a software issue your encountering with one of of DOS or Windows products.	(Investigating problems, or offering technical assistance requires MUCH detail. Please be as complete as possible, so we can do our very best to help you.)
*Processor:
*PC Brand:
*Desktop or Laptop:
*Motherboard Chipset:
*Bios Vendor & Version:
Bios Release Date:
RAM Type & Size:
External Cache Size:
Video Card:
CD-Rom Drive Type:
*Hard Drive Type:
What the BIOS Says About the Hard Drive:
*Size (MB or GB):
# Heads:
# Tracks:
# Sectors:
What the Actual Label On Your Hard Drive Says:
*Size (MB or GB):
# Heads:
# Tracks:
# Sectors:
If you have run our diagnostics, and have a results log file available, you can copy & paste the report here:

Select SUBMIT »

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