PC Diagnostics Software

Software and Hardware Return Policy

In keeping with Software Industry Standards, we will gladly accept returns of packaged software within 14 days of purchase in unopened packaging only.

Refund Policy and Conditions for Packaged Software Returns

Instructions for returns:

You may return an unopened software item for a full credit within 14 days of the invoice date. Software items that have been opened cannot be returned. If your product is defective, you will receive all the benefits provided by the manufacturer’s warranty.

We will make a full refund on returned items less a 15% restocking fee also Shipping and handling charges are not refundable. Your money will be refunded once we have received and processed the returned item.

For software returns (packaged versions only), contact PC-Diag at pcdrpolicy@pc-diagnostics.com to get return instructions.

For software replacement instructions, simply e-mail the reason for your request to

pcdrpolicy@pc-diagnostics.com

If you have not received or have lost your software license key, please e-mail

pcdrpolicy@pc-diagnostics.com and include name, company name, address,  phone number and invoice number so we can identify your order.

IMPORTANT: To ensure that your account is credited for returned items quickly and accurately:

• The package you are returning must contain all original materials, including disks, drives and documentation.

• Please obtain a Return Authorization (RMA) number prior to returning your merchandise. Please write the RMA number clearly on the outside of the shipping carton. 
  
• You may obtain an RMA number by contacting pcdrpolicy@pc-diagnostics.com

• For your convenience, RMA's are kept open for 14 days from the date of issue. After that date, we will not be able to accept the return.

• Please ship all returned merchandise to us via a traceable carrier such as USPS, FedEx, UPS or Airborne.

Refund Policy and Conditions for ESD (Electronic Software Distribution)

Software sold via ESD is subject to different guidelines than that sold in a box. The main benefit of electronically distributable software is that PC-Diag's Professional's functionality and features can be fully tested prior to purchase using the trial version.

If you still have questions about PC-Diag after testing the trial version please contact us before purchasing the product.

At PC-Diag's sole discretion, we will refund the purchase price for orders which fall into the following categories:

• The product has been proven to be defective by PC-Diag technical support department.

• In order to substantiate your claim that the software is defective you must fill out a technical problem report in full at http://www.pc-diagnostics.com/forms/technicalproblemreport.shtml

Refund Policy and Conditions for Hardware Returns & Replacement

You may return an unopened hardware item for a full credit within 14 days of the invoice date.  Hardware items that have been opened cannot be returned. If your product is defective, you will receive all the benefits provided by the manufacturer’s warranty.

We will make a full refund on returned items less a 15% restocking fee also Shipping and handling charges are not refundable. Your money will be refunded once we have received and processed the returned item.

IMPORTANT: To ensure that your account is credited for returned items quickly and accurately:

• The package you are returning must contain all original materials, including disks, drives and documentation.

• Please obtain a Return Authorization (RMA) number prior to returning your merchandise. Please write the RMA number clearly on the outside of the shipping carton. 
  
• You may obtain an RMA number by contacting pcdrpolicy@pc-diagnostics.com

• For your convenience, RMA's are kept open for 14 days from the date of issue. After that date, we will not be able to accept the return.

• Please ship all returned merchandise to us via a traceable carrier such as USPS, FedEx, UPS or Airborne.