PC Diagnostic Software and Computer Diagnostic Testing Solutions

Order Toll Free in the US and Canada: 1-888-689-2978

International Callers Tel: +1(702) 577-2935 Hours: 9:30AM – 6:30PM Mon-Fri (EST)

 

Software and Hardware Return Policy

In keeping with Software Industry Standards, we will gladly accept returns of packaged software within 14 days of purchase in unopened packaging only.

Refund Policy and Conditions for Packaged Software Returns

Instructions for returns:

You may return an unopened software item for a full credit within 14 days of the invoice date. Software items that have been opened cannot be returned. If your product is defective, you will receive all the benefits provided by the manufacturer’s warranty.

IMPORTANT: All refunds have to go through the proper channels all this means is in order to receive one or replacement product you simply have to follow the instructions on this page and fill out a Trouble Ticket.

You can't request a refund by leaving a message by phone with an operator at PC-Diag or by leaving a message on PC-Diag's LIVE CHAT. We require a Trouble Ticket in order to document and track all correspondence.

We will make a full refund on returned items less a 10% restocking fee also Shipping and handling charges are non refundable. Your money will be refunded once we have received and processed the returned item.

For software returns (packaged versions only), contact PC-Diag at Trouble/Return Ticket to get return instructions.

For software replacement instructions, simply contact us with the reason for your request at

Trouble Ticket

If you have not received or have lost your software license key, please contact us at

TroubleTicket and include name, company name, address,  phone number and invoice number so we can identify your order.

 

IMPORTANT: To ensure that your account is credited for returned items quickly and accurately:

  • The package you are returning must contain all original materials, including disks, drives and documentation.
  • Please obtain a Return Authorization (RMA) number prior to returning your merchandise. Please write the RMA number clearly on the outside of the shipping carton. 
  • You may obtain an RMA number by contacting us at Trouble Ticket
  • For your convenience, RMA's are kept open for 14 days from the date of issue. After that date, we will not be able to accept the return.
  • Please ship all returned merchandise to us via a traceable carrier such as USPS, FedEx, UPS or Airborne.

Refund Policy and Conditions for ESD (Electronic Software Distribution)

Software sold via ESD is subject to different guidelines than that sold in a box. The main benefit of electronically distributable software is that PC-Diag's Professional's functionality and features can be fully tested prior to purchase using the fully functional trial version.

If you still have questions about PC-Diag after testing the trial version please contact us before purchasing the product.

At PC-Diag's sole discretion, we will refund the purchase price for orders which fall into the following categories:

  • The product has been proven to be defective and not as advertised by PC-Diag technical support department.
  • If you mistakenly purchased one of our products to perform a diagnostic task for which it was not designed, that does not mean our product is defective. This means you are not eligible for a refund, except at our sole discretion.
  • If you have purchased one of our products and you have no experience at using tools such as ours. In other words you are unqualified or have no certification. and you can't understand how to use our tools. This does not mean our products are defective, so you are not eligible for a refund except at our discretion.
  • In order to substantiate your claim that the software is defective and not as advertised you must fill out a technical problem report in full, Trouble Ticket please complete the from, so we may expedite your request.
  • If you have received our software by download and you have been authorized to receive a refund you may be required to fax us a "Letter of Software Destruction".

 

Refund Policy and Conditions for Hardware Returns & Replacement

You may return an unopened hardware item for a full credit within 14 days of the invoice date.  Hardware items that have been opened cannot be returned. If your product is defective, you will receive all the benefits provided by the manufacturer’s warranty.

We will make a full refund on returned items less a 15% restocking fee also Shipping and handling charges are not refundable. Your money will be refunded once we have received and processed the returned item.

IMPORTANT: To ensure that your account is credited for returned items quickly and accurately:

  • The package you are returning must contain all original materials, including disks, drives and documentation.
  • Please obtain a Return Authorization (RMA) number prior to returning your merchandise. Please write the RMA number clearly on the outside of the shipping carton. 
  • You may obtain an RMA number by contacting Trouble Ticket
  • For your convenience, RMA's are kept open for 14 days from the date of issue. After that date, we will not be able to accept the return.
  • Please ship all returned merchandise to us via a traceable carrier such as USPS, FedEx, UPS or Airborne.