Support: Trouble Ticket, Getting Started Guides, Manuals, FAQ's
Support Hours:
Hours: 8:30 AM to 5:30 PM Mon - Fri (EST)
PLEASE NOTE: Before filling out a Trouble Ticket please be sure you have read the support page below in full. The answers regarding 99% of your issues with Software Authorization, Serial Numbers, CD and USB Drive Booting or Motherboard Test Card info can be found on this page.
If you couldn't find the answers to your questions on this page or in our FAQ's you'll need to fill out a Trouble Ticket . If you are reporting a problem regarding , SUPPORT, SHIPPING OR CUSTOMER SERVICE PLEASE CLICK HERE >: TROUBLE TICKET
Please be sure include as many details as possible incomplete Trouble Tickets make it extremely difficult for us to troubleshoot your problem. We need completed reports in order to assist us in expediting your inquiry for example:
NOTE : Licensed and Registered users of our products will of course be given first priority.
INSTRUCTIONS HOW TO REGISTER & ACTIVATE YOUR PC DIAG SOFTWARE
PC Diag Pro Suite Register & Activate Getting Started.doc
http://www.pc-diagnostics.com/documents/PCDiag_Getting_Started_Registration_and_Activation_001.doc
INSTRUCTIONS HOW TO SET YOUR BIOS TO BOOT FROM A CD & USB DRIVE
How to set your BIOS to Boot from a USB Drive
http://www.pc-diagnostics.com/documents/SETTINGTHEBOISTOBOOTFROMAUSBDRIVE.doc
How to set your BIOS to Boot from a cdrom
http://www.hiren.info/pages/bios-boot-cdrom
DOS INSTRUCTIONS MANUAL, QUICK REFERENCE GUIDE ETC.
PC Diag DOS CD Quick Reference Guide.doc
http://www.pc-diagnostics.com/documents/DOSCDQuickReferenceGuide.doc
PC Diag DOS Quick Reference Guide.doc
http://www.pc-diagnostics.com/documents/PCD_DOS_Quick_Reference_Guide_000.doc
PC Diag DOS Demo CD Quick Reference Guide.doc
http://www.pc-diagnostics.com/documents/DOSDemoCDQuickReferenceGuide.doc
PC Diag DOS User Manual.doc
http://www.pc-diagnostics.com/documents/PCD_DOS_Manual.doc
WINDOWS INSTRUCTIONS MANUAL AND GUIDES ETC.
PC Diag Windows User Manual.doc
http://www.pc-diagnostics.com/documents/PCD_Win_Manual.doc
How to Create a Bootable Windows CD
http://www.nu2.nu/pebuilder/
CABLE TESTER MANUAL
CableTester Manual.pdf
http://www.pc-diagnostics.com/documents/NS-468CableTesterManual.pdf
HOW TO BUILD SERIAL AND PARALLEL PORT TEST PLUGS DIAGRAM
Loop Back Plugs Diagram
http://www.pc-diagnostics.com/pc_diagnostics_tools/pc_certify_loopback_plugs.shtml
MOTHERBOARD TEST CARD MANUALS AND POST CODE URLS
LapTop Printer Port / Mini-PCI Motherboard Test Card Manual
http://www.pc-diagnostics.com/documents/Mini-PCIandLPTEL-2Manual.doc
Desktop FlipPOST ISA / PCI Slot Motherboard Test Card Manual
http://www.pc-diagnostics.com/documents/FlipPostManual2.doc
Laptop Mini-PCI- Express Motherboard Test Card Manual
http://www.pc-diagnostics.com/documents/MiniPCI-Emanual.doc
PLEASE COPY AND PASTE THESE URL'S BELOW INTO YOUR BROWSER FOR INFORMATION ON ADDITIONAL POST CODES NOT FOUND IN OUR MANUALS.
If your code is NOT LISTED in our manual, chances are you have a newer motherboard. Visit the manufacture of your BIOS and download the manual of your BIOS direct. In most cases, where the last post code is displayed on the POST card is generally the problem area.
> AMI Bios: http://www.ami.com/
AMI Post Code PDF Link:
http://www.ami.com/support/doc/AMIBIOS8_Checkpoint_and_Beep_Code_List_PUB.pdf
> Award Bios: http://www.phoenix.com/en/Home/default.htm
Award Post Code PDF Link:
http://www.phoenix.com/NR/rdonlyres/320A0046-F6B2-41F8-8DEE-1CD7D4B78F12/0/biosawardpostcode.pdf
> BioStar Bios: http://www.biostar-usa.com/
IMPORTANT: For additional post codes not listed in our test card manuals: Please be sure to research your BIOS maker and know the VERSION of the BIOS that you are troubleshooting. If you are working with AWARD bios, then you need to visit the AWARD website and download the post code manual provided DIRECTLY from the manufacture. Manufacturers normally have the downloads broken down into revision number, AWARD version 3.5 post code manual etc…, your manufacture will have a better explanation of the problem and code that is displayed on the test card.
NOTE: The codes that are displayed on the test cards are not codes that weprogrammed into the test cards, the codes you see displayed come directly from the BIOS manufacturer.
For the most Frequently Asked Questions (FAQ) which provide answers to the most common questions our customers have regarding our products usability.
For On line PAY-PAL Orders: When your transaction was completed, a receipt for your purchase should have been emailed to you. You may log into your account at www.paypal.com/us to view details of this transaction.
For Shipping Inquires: All on-line orders received before 3:00pm EST (EDT) will be shipped the same business day. Orders shipped within the USA should be received in 2 to 3 business days.
This is for On-Line Orders only regarding your Software Activation Numbers:
NOTE: In order to receive your product activation numbers you must first register your product at :
http://www.pc-diagnostics.com/pc_diagnostics_tools/pcdiag_registration.shtml
NOTE: Your product activation numbers will be forwarded to you at the email address you entered on the registration form. Please check your INBOX first for your activation number and then your SPAM folders next if you can't find it, especially if you are using AOL, HOTMAIL, YAHOO, EARTHLINK or any similar addresses.
To Activate Your On-Line Purchase: Please, see the Getting Started doc. file in your software. The authorization information MUST be entered exactly as you received it in the authorization registration email that was sent to you. A few common mistakes are forgetting to use the same punctuation or incorrect upper and lower case letters. If your experiencing problems with your authorization go back and check for any mistakes you may have made.
If you Copy and Paste your information exactly as you received it this will eliminate 99%of any problems you may be experiencing.
Below is the method to Register and Activate your Products if you purchased directly through one of our Sales offices or Resellers:
The ( PC-Diag Pro Dos CD / USB Flash Drive ) you are receiving is already pre-authorized for immediate use. For more details see the getting started doc. on your CD or USB Flash drive
To register your ( PC-Diag Pro Windows), Click on the link below: NOTE: Please use Internet Explore or Netscape for your registration to process properly.
http://pc-diagnostics/pc_diagnostics_tools/pcdiag_registration.shtml
Your product registration number will be forwarded to you shortly after you've completed the registration form at the email address you entered. Please check your INBOX first for your activation number and then your SPAM folders next if you can't find it, especially if you are using AOL, HOTMAIL, YAHOO, EARTHLINK or any similar addresses.
If you Copy and Paste your information exactly as you received it this will eliminate 99%of any problems you may be experiencing.
To Activate Your Windows portion of your CD or USB drive : Please, see the authorization / read me file in your software. The authorization information MUST be entered exactly as you received it in the authorization registration email that was sent to you. A few common mistakes are forgetting to use the same punctuation or incorrect upper and lower case letters. If your experiencing problems with your authorization go back and check for any mistakes you may have made.
If you Copy and Paste your information exactly as you received it this will eliminate 99% of any problems you may be experiencing.
PC-Diag DOS (2 Usage) Quick Reference guide.doc
PC DIAG DOS 2 Usage Quick Reference Guide
For Non Technical Issues, Customer Service, use our online Feedback Form.:
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