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"Having a copy of PC Certify PC Diag around is akin to having a little X-ray machine on a floppy disk."
- LOGAN DECKER MaximumPC Magazine!
"PCUpgrade's - Utility of the Month"
PCUpgrade Magazine
PC Diag Limited Warranty
PC-Diag Inc warrants to you, the original end-user purchaser, that the Product is in good working order and is free of manufacturing and component defects for a warranty period of one year for hardware and 90 days for software media after purchase from an authorized dealer. If the Product malfunctions during the warranty period, PC-Diag Inc will at their option repair or replace it at no cost to you. PC-Diag Inc’s entire liability and your exclusive remedy shall be repair or replacement of the defective physical item. Any replacement or repair item shall be warranted for either the remainder of the original warranty period or 30 days, whichever is longer. This warranty is not transferable and it is void if the product becomes abused, misused, altered, repaired, or shipped to PC-Diag, Inc without PC-Diag, Inc authorization. There are no other warranties, expressed or implied, including, but not limited to, warranties of merchantability and fitness for a particular purpose. PC-Diag, Inc shall not be liable in any way to the user or any other party for damages, including any lost profits, lost savings, liability in tort relating to the Product, its use or possession, or other incidental or consequential damages arising out of the use of, or inability to use, the Product. Some states do not allow limitations on warranty time period or on limitation of incidental or consequential damages, so the preceding limitations may not apply to you. Any software included with the Product is provided “as-is” without warranty of any kind, expressed or implied. You bear the entire risk of the performance and quality of the software, and the suitability of the Product to your requirements. |
 Support, FAQ and TPR form:
PLEASE NOTE: Before filling out the Technical Problem Report / Trouble Ticket form be sure you have read the Support page below in full. The answers regarding 99% of your problems with Software Authorization can be found here!
This page includes all our most Frequently Asked Questions (FAQs) database regarding shipping, product activation and on-line transaction confirmations and manuals.
If you couldn't find the answers to your questions on this page or in our FAQ's you'll need to fill out our TPR / Trouble Ticket form below.
Technical Problem Report Form / Trouble Ticket
If you are reporting a problem on our TPR / Trouble Ticket Form: Please be sure to completely fill out all required fields then include as many additional details as possible incomplete TPR reports make it extremely difficult for us to troubleshoot your problem. We need completed reports in order to assist us in expediting your inquiry for example:
NOTE : Licensed and Registered users of our products will of course be given first priority.
PC Diag Pro Suite Register & Activate Getting Started.doc
http://www.pc-diagnostics.com/documents/PCDiag_Getting_Started_Registration_and_Activation_001.doc
PC Diag DOS Quick Reference Guide.doc
http://www.pc-diagnostics.com/documents/PCD_DOS_Quick_Reference_Guide_000.doc
PC Diag DOS User Manual.doc
http://www.pc-diagnostics.com/documents/PCD_DOS_Manual.doc
PC Diag Windows User Manual.doc
http://www.pc-diagnostics.com/documents/PCD_Win_Manual.doc
CableTester Manual.pdf
http://www.pc-diagnostics.com/documents/NS-468CableTesterManual.pdf
Loop Back Plugs Diagram
http://www.pc-diagnostics.com/pc_diagnostics_tools/pc_certify_loopback_plugs.shtml
LapTop Motherboard Test Card Manual.pdf
http://www.pc-diagnostics.com/pc_diagnostics_tools/documents/Mini-PCImanual_dual_10.pdf
FlipPOST Motherboard Test Card Manual.pdf
http://www.pc-diagnostics.com/manuals/post_card.pdf
IMPORTANT: For additional post codes not listed in our test card manuals: Please be sure to research your bios maker and know the VERSION of the bios that you are troubleshooting. If you are working with AWARD bios, then you need to visit the AWARD website and download the post code manual provided DIRECTLY from the manufacture. Manufacturers normally have the downloads broken down into revision number, AWARD version 3.5 post code manual etc…, your manufacture will have a better explanation of the problem and code that is displayed on the test card. Manufactures include: AWARD, AMI, PHEONIX, etc... You can also visit www.bioscentral.com for additional Post Codes.
NOTE: The codes that are displayed on the test cards are not codes that weprogrammed into the test cards, the codes you see displayed come directly from the BIOS manufacturer.
For the most Frequently Asked Questions (FAQ) which provide answers to the most common questions our customers have regarding our products usability.
For On line PAY-PAL Orders: When your transaction was completed, a receipt for your purchase should have been emailed to you. You may log into your account at www.paypal.com/us to view details of this transaction.
For Shipping Inquires: All on-line orders received before 3:00pm EST (EDT) will be shipped the same business day. Orders shipped within the USA should be received in 2 to 3 business days.
This is for On-Line Orders only regarding your Software Activation Numbers:
NOTE: In order to receive your product activation numbers you must first register your product at :
http://www.pc-diagnostics.com/pc_diagnostics_tools/pcdiag_registration.shtml
NOTE: Your product activation numbers will be forwarded to you at the email address you entered on the registration form. Please check your INBOX first for your activation number and then your SPAM folders next if you can't find it, especially if you are using AOL, HOTMAIL, YAHOO, EARTHLINK or any similar addresses.
To Activate Your On-Line Purchase: Please, see the Getting Started doc. file in your software. The authorization information MUST be entered exactly as you received it in the authorization registration email that was sent to you. A few common mistakes are forgetting to use the same punctuation or incorrect upper and lower case letters. If your experiencing problems with your authorization go back and check for any mistakes you may have made.
If you Copy and Paste your information exactly as you received it this will eliminate 99%of any problems you may be experiencing.
Below is the method to Register and Activate your Products if you purchased directly through one of our Sales offices or Resellers:
The ( PC-Diag Pro Dos CD / USB Flash Drive ) you are receiving is already pre-authorized for immediate use. For more details see the getting started doc. on your CD or USB Flash drive
To register your ( PC-Diag Pro Windows), Click on the link below: NOTE: Please use Internet Explore or Netscape for your registration to process properly.
http://pc-diagnostics/pc_diagnostics_tools/pcdiag_registration.shtml
Your product registration number will be forwarded to you shortly after you've completed the registration form at the email address you entered. Please check your INBOX first for your activation number and then your SPAM folders next if you can't find it, especially if you are using AOL, HOTMAIL, YAHOO, EARTHLINK or any similar addresses.
If you Copy and Paste your information exactly as you received it this will eliminate 99%of any problems you may be experiencing.
To Activate Your Windows portion of your CD or USB drive : Please, see the authorization / read me file in your software. The authorization information MUST be entered exactly as you received it in the authorization registration email that was sent to you. A few common mistakes are forgetting to use the same punctuation or incorrect upper and lower case letters. If your experiencing problems with your authorization go back and check for any mistakes you may have made.
If you Copy and Paste your information exactly as you received it this will eliminate 99% of any problems you may be experiencing.
PC-Diag DOS (2 Usage) Quick Reference guide.doc
PC DIAG DOS 2 Usage Quick Reference Guide
For Non Technical Issues, Customer Service, use our online Feedback Form.:
Terms and Conditions
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Support, thank you for your prompt follow up and excellent service on PC Diagnostics Lite. As you know, my PC crashed last weekend and getting everything back in running order was quite a task.
I have been pleased with the performance of your program, and its modest price. Moreover, I am quite impressed with your desire to provide outstanding support to your customers.
As a retired Sr VP/General Mgr of Equifax's marketing research arm, Elrick & Lavidge, I remember a number of studies for major firms dealing with the issue of customer satisfaction. I would immediately classify you and your firm in the top two percent of companies actually dedicated to the needs and satisfaction of your customers.
Best Regards: Rudy Rau Colorado Springs,CO |
PC Diagnostics Software
