PC-Diag Support:
Support Hours:
Hours: 8:30 AM to 5:30 PM Mon - Fri (EST)
Many of your questions can be answered on this page or in our Videos.
In order to fill out a Trouble Ticket for support, customer service or shipping please go to the top left hand corner of this page and click on:
? LIVE HELP ONLINE OR ? LIVE HELP OFFLINE
IMPORTANT: PLEASE BE ABSOLUTELY SURE TO INCLUDE YOUR 5 DIGIT ORDER NUMBER IN YOUR TICKET SO WE KNOW WHO YOU ARE AND CAN TRACK YOUR ORDER STATUS.
Please read the FAQ's listed immediately below: Unfortunately we have discovered that there are those yet only a few who purchase from us that do not wish to read the documents we provide with their order which of course are the instructions. Please take the time to carefully read all the documents you received with your order. It doesn't make sense to take the time to fill out a trouble ticket and wait for the answers when you already have 99% of the answers to your questions completely broken down for you in your documents.
Your PCDiag Windows and DOS Getting Started with Activation documents and PCDiag Windows or DOS Quick Reference Guide documents will provide you with all the instructions you will need to fully understand and operate your products.
Answers regarding everything listed immediately below can be found in the documents you received with your order once again. Please read them!
- Question: How do I burn my download? Answer: The answer is in your documents. Please first completely and carefully read your Windows or DOS Getting Started document. Secondly be sure to completely and carefully read your Windows or DOS Quick Reference Guide document.
- Question: How to personalize and burn a PC-Diag CD/DVD for Windows: Video Guide: https://store.pc-diagnostics.com/searchresults.asp?cat=43
- Question: How to personalize and burn a PC-Diag CD/DVD for DOS: Video Guide: https://store.pc-diagnostics.com/searchresults.asp?cat=46
- Question: I can't find my download links or serial numbers? Answer: Your download links are the PC-Diag CD Creator which was emailed along with your serial numbers to the address you entered into our shopping cart when you first ordered. Did you check your SPAM filters? If you did and still can't find them you can log into your account to retrieve them at: http://www.pc-diagnostics.com/customerlogin.php IMPORTANT NOTE: In order to retrieve your information you must have set up an account when you first placed your order in our cart if you ordered anonymously you will not find your information in the customer login.
- Question: Where is my ISO? Answer: The answer is in your documents. Please first completely and carefully read your Windows or DOS Getting Started document. Secondly be sure to completely and carefully read your Windows or DOS Quick Reference Guide document.
- Question: What is the PC-Diag CD Creator? Answer: This is your download and ISO builder. Please first completely and carefully read your Windows or DOS Getting Started document. Secondly be sure to completely and carefully read your Windows or DOS Quick Reference Guide document.
- Question: Why do I need an unlock code? Answer: Please completely and carefully read your Windows or DOS Getting Started Document the explanation is completely broken down for you there regarding PC-Diag licensing.
- Question: why does my PC-Diag USB drive keep saying "There is no authenticated USB drive plugged in the computer" There are a few things that could cause this to happen.
ANSWER1: Did you reboot your computer after you installed the software with the drive inserted, you need to reboot.
ANSWER 2: If you take the drive in and out of the port while your working with the software this will happen as well.
ANSWER 3: You can do this as well. If the message says "There is no authenticated USB drive plugged in the computer do the following click on Close. On the next screen click on Exit then open PC-Diag again it should be fine this time if not repeat the procedure.
- Question: I can't find my Windows or DOS Getting Started document or my Windows or DOS Quick Reference Guide document. Answer: If you can't locate your DOS or Windows Getting Started Documents, DOS or Windows Quick Reference Guides or Motherboard Test Card Manuals you can find the links to them below. Additional links and information can also be found on this page further below.
- Question: How do I find out what a Motherboard test card code means that is not listed in the manual. Answer: When your shipment arrived there was a sheet of paper that came with it. On this paper we have listed additional resources instructions and links that will completely break down for you how to find additional codes and operate your test card.
- Question: I'm receiving a msstdfmt.dll error message. Answer: There are several things that could cause this to happen we are giving you several ways of approaching it here. Windows errors related to msstdfmt.dll . If Windows is unable to run applications due to a .dll error, this .dll
may be missing or you may have registry error. Such errors can heavily
influence the performance of your PC.
- Copy the dll file to the windows\system32 directory
and run cmd as the administrator and type regsvr32
c:\windows\sytem32\msstdfmt.dll
or 1) Place the msstdfmt.dll file into windows folder then
2) Click Start-> Run and type: regsvr32 C:\Windows\msstdfmt.dll , then hit Run
(replace C:\Windows\msstdfmt.dll with the correct path where the DLL is)
This website will explain some of the causes to you: http://pcsupport.about.com/od/findbyerrormessage/a/msstdfmt-dll-not-found-missing-error.htm
If you can't locate your DOS or Windows Getting Started Documents, DOS or Windows Quick Reference Guides or Motherboard Test Card Manuals you can find the links to them below. Additional links and information can also be found on this page further below.
If you couldn't find the answers to your questions in your documents, on this page or in our FAQ's you'll need to fill out a Trouble Ticket .
Please be sure to include as many details as possible incomplete Trouble Tickets make it extremely difficult for us to troubleshoot your problem. We require completed reports in order to assist us in expediting your inquiry.
VERY IMPORTANT SETTING UP AN AACOUNT FOR A TROUBLE TICKET PLEASE READ: When your order was first placed you had two check out options. Option one was set up an account. Option two was check out anonymously. If you attempt to log in and have no account then you checked out anonymously and probably didn't realize it. We have many customers that select this option.
If you have an account you can log in and fill out a Trouble Ticket. If you discover you can't fill out a Trouble Ticket then you will have to set up an account in order to place one. PLEASE BE ABSOLUTELY SURE TO CHECK OFF THE FIELD AT THE BOTTOM OF THE TROUBLE TICKET FORM SO YOU RECEIVE A REPLY TO YOUR TICKET VIA EMAIL. IF YOU DO NOT SELCET THIS OPTION THEN YOU WILL HAVE TO LOG BACK INTO YOUR ACCOUNT TO VIEW THE RESPONSES FROM OUR SUPPORT TEAM.
In order to fill out a Trouble Ticket for support, customer service or shipping please go to the top left hand corner of this page and click on:
? LIVE HELP ONLINE OR ? LIVE HELP OFFLINE
IMPORTANT: PLEASE BE ABSOLUTELY SURE TO INCLUDE YOUR 5 DIGIT ORDER NUMBER IN YOUR TICKET SO WE KNOW WHO YOU ARE AND CAN TRACK YOUR ORDER STATUS.
PC-Diag Getting Started , Quick Start Guides, Manuals & FAQ's Links
PC-Diag Software Quick Start Reference Guides
PC-Diag Windows Quick Reference Guide
http://www.pc-diagnostics.com/documents/PCDiag_WIN_Quick_Reference_Guide_91410.doc
PC-Diag DOS Quick Reference Guide
http://www.pc-diagnostics.com/documents/PCDiag_DOS_Quick_Reference_Guide_91210.doc
PC-Diag Software Getting Started with Activation
PC-Diag Windows Getting Started Activation
http://www.pc-diagnostics.com/documents/PCDiag_WIN_Getting_Started_with_Activation_91410.doc
PC-Diag DOS Getting Started Activation
http://www.pc-diagnostics.com/documents/PCDiag_DOS_Getting_Started_with_Activation_91210.doc
PC-Diag Software Manuals
PC-Diag Test Manual
PC-Diag DOS Manual
http://www.pc-diagnostics.com/documents/PCD_DOS_Manual_10110.doc
PC-Diag Windows Manual
http://www.pc-diagnostics.com/documents/PCD_Win_Manual_10110.doc
Below are several examples of how to change your boot order.
How to set your BIOS to Boot from a CD or USB Flash Drive
How to set your BIOS to Boot from a USB Drive
http://www.pc-diagnostics.com/documents/SETTINGTHEBOISTOBOOTFROMAUSBDRIVE.doc
U-Tube Videos How to change your PC'S Boot Order
How to change your computer's boot order
http://www.youtube.com/watch?v=_kPfcyrwLas&feature=related
Change Boot Order and Boot from a CD/DVD
http://www.youtube.com/watch?v=smL4hDBrN2A&feature=related
How to set your BIOS to Boot from a CDROM
http://www.hiren.info/pages/bios-boot-cdrom
How to Create a Bootable Windows CD
http://www.nu2.nu/pebuilder/
Cable Tester Manual
CableTester Manual.pdf
http://www.pc-diagnostics.com/documents/NS-468CableTesterManual.pdf
How to build Serial & Parallel Port test plugs
Loop Back Plugs Diagram
http://www.pc-diagnostics.com/pc_diagnostics_tools/pc_certify_loopback_plugs.shtml
Motherboard test card Manuals & Post Code URLS
LapTop Printer Port / Mini-PCI Motherboard Test Card Manual
http://www.pc-diagnostics.com/documents/Mini-PCIandLPTEL-2Manual.doc
Desktop FlipPOST ISA / PCI Slot Motherboard Test Card Manual
http://www.pc-diagnostics.com/documents/FlipPostManual2.doc
Laptop Mini-PCI- Express Motherboard Test Card Manual
http://www.pc-diagnostics.com/documents/MiniPCI-Emanual.doc
PLEASE COPY AND PASTE THESE URL'S BELOW INTO YOUR BROWSER FOR INFORMATION ON ADDITIONAL POST CODES NOT FOUND IN OUR MANUALS.
If your code is NOT LISTED in our manual, chances are you have a newer motherboard. Visit the manufacture of your BIOS and download the manual of your BIOS direct. In most cases, where the last post code is displayed on the POST card is generally the problem area.
> AMI Bios: http://www.ami.com/
AMI Post Code PDF Link:
http://www.ami.com/support/doc/AMIBIOS8_Checkpoint_and_Beep_Code_List_PUB.pdf
> Award Bios: http://www.phoenix.com/en/Home/default.htmAward Post Code PDF Link:
http://www.phoenix.com/NR/rdonlyres/320A0046-F6B2-41F8-8DEE-1CD7D4B78F12/0/biosawardpostcode.pdf
> BioStar Bios: http://www.biostar-usa.com/
IMPORTANT: For additional post codes not listed in our test card manuals: Please be sure to research your BIOS maker and know the VERSION of the BIOS that you are troubleshooting. If you are working with AWARD bios, then you need to visit the AWARD web site and download the post code manual provided DIRECTLY from the manufacture. Manufacturers normally have the downloads broken down into revision number, AWARD version 3.5 post code manual etc…, your manufacture will have a better explanation of the problem and code that is displayed on the test card.
NOTE: The codes that are displayed on the test cards are not codes that we programmed into the test cards, the codes you see displayed come directly from the BIOS manufacturer.
For the most Frequently Asked Questions (FAQ) which provide answers to the most common questions our customers have regarding our products usability.
For On line PAY-PAL Orders: When your transaction was completed, a receipt for your purchase should have been emailed to you. You may log into your account at www.paypal.com/us to view details of this transaction.
For Shipping Inquires: All on-line orders received before 12:00pm EST that are shipable will usually ship the same same business day, if the customer has paid for Priority or Express mail. Customers that select FREE shipping it may take 48 to 64hrs. or longer before your order is shipped. Orders shipped Priority Mail within the USA should be received in 2 to 3 business days. Express mail in the US is usually overnight, but may take 2 days depending on where you live in the USA.
For Non Technical Issues, Customer Service, use our online Feedback Form.:
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